EXISTING MORTGAGES
Mortgage servicing
Reach the right team for payment changes, mortgage maturity and discharge requests.
Start with the servicing team
For questions about an existing mortgage, email service@indigoblue.ca or call 416 400 3977, extension 2. Include a brief description of your request and a number where we can reach you. Ask our team for the appropriate document channel before sending banking records, identification or other sensitive information.
Payment and banking changes
Payments are debited on the first of each month. If your banking details change, contact servicing in advance to confirm the required documents and timing. Follow the instructions provided by our team for your mortgage.
Mortgage Maturity
A reminder will be issued 90 days before the end of your mortgage term. If you have any questions about your mortgage, please contact our team. Otherwise, we encourage you to connect with your mortgage broker early to review your options and help ensure your mortgage is paid out on time.
Discharge and payout coordination
Your lawyer should send a discharge request to legal@indigoblue.ca. Requests are processed according to your mortgage agreement. Contact the legal team to confirm the documents and timing needed for your closing.
Before you act on a message
If a request to change banking details or send funds is unexpected, call the team using the telephone number published on this website to verify it before acting.
